If you're considering expanding your sales to TikTok and utilizing MasonHub's Order Management System (OMS) for fulfillment, you're in luck! MasonHub does support TikTok orders, but navigating this integration requires attention to detail and understanding of specific challenges associated with TikTok's platform. Here's a comprehensive guide to ensure a smooth integration and efficient order processing:
How to Connect Your Store to TikTok
Shopify Integration:
For Shopify users, connecting your store to TikTok is relatively straightforward. Utilize the TikTok app within Shopify to seamlessly integrate your store with TikTok's platform. Follow Shopify's guide for detailed instructions.
Third-Party Apps:
Some clients may opt for third-party apps or Pipe17 for direct TikTok integration. While these offer additional functionalities, consider the setup process and potential fees associated with each option.
Challenges with TikTok Orders
Delayed Address Verification:
TikTok withholds customer address information until payment verification, which can take time. Ensure your system can handle this delay to avoid order rejections. Consider specialized flows for Shopify using Shopify's FLOW app or develop systems for API users to manage orders effectively.
Encrypted Addresses:
TikTok may encrypt customer addresses, leading to order rejection. Ensure proper account settings are enabled during TikTok onboarding to provide necessary customer information for shipping labels.
Tracking Number Requirement:
TikTok may withhold payment until orders are marked as fulfilled with a tracking number. MasonHub ships standard orders same-day if they're created in our OMS before noon and expedited before 2pm local time. We prioritize timely fulfillment with tracking information to avoid any payment delays or order cancellations.
Conclusion
While MasonHub supports TikTok orders, it's crucial to address the unique challenges associated with TikTok's platform. By understanding these intricacies and implementing necessary measures, you can seamlessly integrate TikTok sales into your workflow, leveraging MasonHub's OMS for efficient order fulfillment.
Should you encounter any difficulties or have further questions, our support team is here to assist you every step of the way. Don't hesitate to reach out for personalized guidance and support.
Happy selling on TikTok with MasonHub! 🚀