Understanding Ship Method Mapping

At checkout, your customers choose options like "Free Shipping" or "2-Day Delivery." These are called Rate Names—they’re created by you in Shopify (or other platforms), and they show up on each order.

MasonHub doesn’t see the logic behind those names—we just see the label. You need to tell us what MasonHub service level you want us to use when we see each Rate Name.
 

💡 Example:

• “Free Shipping” → MH Ground (5–7 business days)
• “Express Shipping” → MH 2-Day
• “Overnight Delivery” → MH Standard Overnight

This mapping allows us to automate fulfillment while ensuring your customers get the speed they expect—without you having to manage carrier selection manually.

• You don’t choose carriers—we handle that with MasonHub Rate Shops
• You choose service levels (MH Ground, MH 2-Day, etc.).
• We rate shop across multiple carriers to find the best option based on cost, speed, and delivery location.
• Your rate card from Sales shows your costs for each service level.

⚠️ Why It Matters

If an order comes through with a Rate Name that’s not mapped, it can’t be fulfilled because our system doesn't know how to ship it. Mapping prevents delays, order failures, and any manual intervention on your end.

A rate shop is a smart shipping method that automatically compares multiple carriers and services to find the best option for your shipment based on speed, cost, and delivery destination.

At MasonHub, we use rate shops for all domestic shipping. This means that instead of locking you into one carrier, we evaluate several in real time and choose the most cost-effective service that meets the promised delivery timeline.

You’ll see our rate shops listed as service levels like MH Ground or MH 2-Day—these aren’t specific carriers, but curated service tiers that let us optimize your shipping for cost and performance.

Each of these service levels allows MasonHub to select the best-fit carrier and method at the time of shipping—helping you keep delivery promises without overspending.

To make sure every possible rate name is mapped (including older ones or those from social marketplaces), we recommend checking two places in Shopify:

1️⃣ Shipping & Delivery Settings (Where you create rate names)

This shows the rate names you’ve actively set up for checkout.

To find them:

• Go to Settings → Shipping and delivery
• Click into each Shipping Zone
• Take note of every Rate Name listed (e.g., Free Shipping, Expedited, Economy, etc.)

These are the names your customers see at checkout on your Shopify storefront.

2️⃣ Order History Filters (Where you might find additional rate names)

Some orders may come from external sales channels like TikTok Shop, Facebook/Instagram, or Amazon FBM. These orders enter Shopify with rate names that may not appear in your Shipping & Delivery settings—but they still need to be mapped.

To find them:

• Go to Orders in Shopify
• Click Filter → Add Filter → Delivery method
• Click the arrow next to "Shipping" to expand the list
• You'll now see all rate names used on any past order, including:
  • TikTok Shop rates (e.g., "Standard Delivery")
  • Facebook/Instagram checkout rates
  • Amazon FBM rates
  • Old or deactivated Shopify rates that customers still use (e.g., via saved carts or links)

⚠️ Why both steps matter:

Even if a rate is no longer advertised, it can still be used on an order—and if it's not mapped, that order will fail to ship. Checking both places ensures nothing slips through the cracks.