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Order, Fulfillment, and Shipment Statuses

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    As an order progresses through its life cycle, it will move through the following statuses. You can track the status and detailed sub-events of your order from the timeline on the order page in MasonHub's OMS. You can also search by order, fulfillment, and shipment statuses from the Orders & Shipments page. 

    Order Statuses

    Open

    		 The order has been submitted, but not yet sent to the warehouse for fulfillment.

    Under Delay

    		 The account has an order processing delay and the order is being held for the predetermined amount of time.

    Under Review

    		 The order has items needing correction before its fulfillment(s) moves to At Warehouse status. Visit this article for more information. 

    Backordered

    		 This order has been accepted but the fulfillment on the order is backordered.
    In Progress At least one fulfillment on the order has been sent to the warehouse for processing. An order will stay in this status until at least one fulfillment is fulfilled and shipped.
    Partially Fulfilled This status only applies to an order that has been split. Once we fulfill and ship a fulfillment, the order will stay Partially Fulfilled until all fulfillments are completed. (If the order was placed via our Shopify integration, a message will go back to Shopify letting them know that we have shipped part of the order.)
    Completed MasonHub has finished processing all fulfillments on the order.
    Fulfilled

    MasonHub has finished processing the order and all of the items were successfully fulfilled.
    Shorted

    MasonHub has finished processing the order and at least one item was not fulfilled due to inventory constraints.
    Partially Canceled

    MasonHub has finished processing the order and we fulfilled at least one fulfillment and the user cancelled at least one fulfillment.
    Canceled

    The entire order was canceled by the user and no items were processed by MasonHub.

     

    Fulfillment Statuses

    Allocated

    		 All SKUs on the fulfillment have been allocated with physical inventory but the fulfillment has not been sent to the warehouse (WMS) yet.

    Backordered

    		 At least one SKU on the fulfillment is backordered. (This fulfillment will remain in Backordered status until it is split or all SKUs are received and allocated.)

    Sent to WMS

    		 The fulfillment has been sent to the warehouse (WMS) but the WMS has not yet acknowledged receipt. In most cases, fulfillments will only be in this status momentarily.

    At Warehouse

    		 The fulfillment has been synchronized with our distribution center's systems and the WMS (Warehouse Management System), has accepted fulfillment.
    In Process The fulfillment has been waved (assigned to an associate to be picked) at the distribution center and is on its way to being fulfilled.
    Packed The fulfillment has been packed and is ready for its shipping label.
    Fulfilled A shipping label has been printed and the package is now ready for pickup by the carrier. 
    Partially Shorted MasonHub has finished processing the order and at least one item on the fulfillment shorted due to inventory constraints, and at least one item was shipped.
    Shorted MasonHub has finished processing the order and no items were shipped due to inventory constraints.
    Canceled

    The fulfillment was canceled by the user and no items were processed by MasonHub.

     

    Shipment Statuses

    Tendered All associated packages have been scanned at the carrier's facility.
    In Transit All associated packages are en route to their final destination.
    Delivered All packages have been delivered for this order.
    Undeliverable All packages were unable to be delivered by the carrier.

    We are integrated with our domestic carriers (DHL, FedEx, USPS) to increase your visibility to order status while it's in transit. International transit updates are not currently available.

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