Overview
Products made with hazardous materials (hazmat) or ORM-D (other regulated materials - domestic), like perfumes, aerosol cans, or other flammable liquids, have certain restrictions and cannot be shipped by air transportation. To ensure we are compliant with these restrictions, MasonHub will hold any orders that would result in hazardous products being shipped by plane.
Classify Products as Hazardous
All hazardous products in your catalog need to be identified as such. There are two ways to flag products with hazardous materials:
- Recommended for Shopify clients: Add a
#ORMD
product tag to all products in Shopify made with hazardous materials. This will automatically assign the product as ORM-D in MasonHub's OMS as well. - Recommended for API-integrated clients: Create SKUs with the attribute
ormd
set totrue
. - Or, contact your Account Manager and they can update the product directly in MasonHub's OMS.
Orders with Hazardous Materials
If the order is shipped ground within the contiguous United States or Canada, orders will process as normal. During the shipping process, a sticker will be placed on the package indicating that the package contains products with hazardous materials.
If an order is shipping air to Alaska, Canada, US territory, or international destinations, or if the order has an expedited ship method, the order will be rejected and will not appear in MasonHub's OMS. Review the Rejected Orders article for more information.