Menu

Articles in this section

Loop Returns Integration Guide

In this article

     

    Overview

    This guide will walk you through integrating your Loop Returns account with our fulfillment system. This integration enables seamless processing of customer returns, with automatic synchronization between Loop and our warehouse management system.

    Benefits of Integration

    • Automated creation of Return Merchandise Authorizations (RMAs) in our system
    • Real-time visibility of return status
    • Automatic refund notifications when returns are processed
    • Streamlined returns workflows for your team and customers

    Prerequisites

    Before we can set up your Loop integration, please ensure the following:

    1. You have an active Loop Returns
    2. Your Shopify store is connected to Loop
    3. You have configured your return policy and return reasons in Loop

    Integration Setup Process

    Step 1: Provide Account Access

    We'll need temporary access to your Loop Returns account to configure the integration. Please provide:

    • Login credentials or invite our team to your Loop account
    • Use the email address we provide (we'll request a specific format)
    • This access will only be used for initial setup and can be revoked afterward

    Step 2: Complete the Integration Configuration Form

    We'll provide you with a configuration form that includes:

    1. Destination Identification: We need to know where your returns should go
    2. Return Reason Mapping: Match your Loop return reasons to our system
    3. Workflow Preferences: Decide which workflows to activate
    • Returns: Always enabled
    • Refunds: Optional automatic posting of refund messages

    Step 3: Return Reason Mapping

    The form will contain a spreadsheet with:

    • A list of return reasons from your Loop account
    • Our standard return reason codes
    • A column for you to map each Loop reason to our system

    Step 4: Testing

    Once the integration is set up, we recommend:

    • Creating a test return in your Loop portal
    • Tracking it through the system
    • Confirming refund messages are correctly posted back to Loop

    How the Integration Works

    Returns Process

    1. Customer initiates a return through your Loop Returns portal
    2. Return information is automatically sent to our system
    3. We create an RMA and prepare to receive the return
    4. When the return arrives, we process it according to your specifications
    5. The return status is updated in both systems

    Refund Processing

    When a return is processed:

    • If all items are received in good condition:
    • The return is processed and closed in our system
    • A refund message is automatically sent to Loop
    • Loop processes the refund according to your settings
    • If any items are damaged or not in resellable condition:
    • The return is processed and closed in our system
    • No automatic refund message is sent
    • The return appears in your Loop dashboard under "Needs Review"
    • Your team can manually decide how to handle the refund

    Important Note: We recommend regularly checking your Loop dashboard for returns that require review. Loop may have settings to automatically refund after a certain period (typically 2 weeks) if no action is taken.

    Best Practices

    1. Monitor Initial Returns: After integration launch, monitor the first few returns to ensure proper processing
    2. Check "Needs Review" Regularly: Set a schedule to review any returns that require manual action
    3. Update Return Reason Mapping: If you add or change return reasons in Loop, inform us so we can update the mapping
    4. Test After Updates: Whenever Loop updates its platform, perform a test return to ensure integration still works properly

    Troubleshooting

    Common issues and solutions:

    1. Returns Not Appearing in Our System: Check that your Loop account is properly connected to your Shopify store
    2. Refund Messages Not Being Sent: Verify your refund workflow settings in Loop
    3. Return Status Not Updating: Ensure webhooks are properly configured

    If you encounter any issues with your Loop integration, please contact your account manager or open a support ticket.

    Support

    For integration-specific questions:

    Loop Returns support:

    FAQs

    Q: Can I still manually process returns in Loop? A: Yes, the integration doesn't affect your ability to manually manage returns in Loop.

    Q: What happens if a customer exchanges an item? A: The exchange will create both a return and a new order in our system automatically.

    Q: Can I customize the refund workflow based on specific conditions? A: Currently, the integration supports full refund messaging for returns in good condition. For partial refunds or special conditions, you'll need to manage these in the Loop dashboard.

    Q: How do I know if a return requires my review? A: Returns requiring review will appear in your Loop dashboard under the "Needs Review" section.

    Q: Can I update my return reasons after integration? A: Yes, but you'll need to inform us of the changes so we can update the mapping in our system.

    Related articles