Menu

Articles in this section

Create Returns (RMAs)

In this article

     

    Overview

    MasonHub requires an RMA be created in the system prior to the return shipment arriving at the facility. If you’re not using a third-party integration to manage your returns, you’ll need to manually create Return Merchandise Authorizations (RMAs) in the MasonHub OMS. 

    Create Returns

    Returns can be created in the MasonHub OMS in one of two ways: navigate to RMAs > Create RMA, or locate the order and select Create RMA directly from the order page.

    1. Navigate to the order and click Create RMA.
    2. The RMA form will be generated for you, with the customer details pre-filled.
    3. Leave Generate Return Label checked if you would like MasonHub to generate the return label for you.
      • If you are generating the return label separately, deselect Generate Return Label. You will then be required to add the tracking number in the Package ID field.
    4. The Line Items section will be pre-populated with all of the SKUs on the order. Adjust the line items and quantity as necessary to reflect what is being returned.
    5. Select the appropriate Return Reason Code from the drop-down.
    6. Submit. If you left Generate Return Label selected, the return label will be created and available for download once you submit the RMA.

    You can track the status of the RMA from the RMA page. Review the Return (RMA) Statuses article for more information. 

    IMPORTANT NOTE: Creating an RMA in the MasonHub OMS will not automatically trigger a refund for your customer. You will need to process the refund through Shopify. Review Shopify’s documentation on how to refund an order. 

     

    order_page_for_rma.png

    RMA_page_full.png

    Creating the RMA from the order page will pre-fill the customer and order details on the return form.

    RMA_deselect_generate_return_label.png

    Deselect Generate Return Label if you are generating the return label separately. You will then be required to add the tracking number in the Package ID field.

    _RMA_reason_code.png

    The Line Items section will be pre-populated with all of the SKUs on the order. Adjust the line items and quantity as necessary to reflect what is being returned. Select the appropriate Return Reason Code from the drop-down and submit.

    Related articles