A return (or RMA) can be in one of the following statuses. You can track the the status and detailed sub-events of the return from the timeline on the right-hand side of the RMA page in the MasonHub OMS. You can also search by status from the RMAs page.
Transit
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The RMA has been scanned at the carrier's facility. |
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The RMA is en route to its final destination. |
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The RMA has been delivered to the facility. |
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The RMA was unable to be delivered. |
We are integrated with all of our domestic carriers (DHL, FedEx, UPS, USPS) to increase your visibility to return status while it's in transit. International transit updates are not currently available.
Receiving
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The RMA has been offloaded from the truck, or delivered via carrier, and the units are now in our possession. |
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We have begun the process of receiving the RMA into the facility. |
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We have completely received the RMA, and all units have been put away and are available. Inventory that is not immediately re-sellable can be received into one of the following statuses:
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