UPS is the only carrier that allows the rerouting of packages. If you need to change the delivery address, don't hesitate to get in touch with us at support@masonhub.co. Just to let you know, additional restrictions and fees may apply when rerouting packages.
Types of Reroute Requests
- Return to Sender (RTS): The package will be sent back to the original sender.
- Update Delivery Address: The delivery address will be updated once the order has been fulfilled.
How to Submit a Reroute Request
To reroute an order, please follow these steps:
Return to Sender
- Create a support ticket.
- Provide the order number in the ticket.
Update Delivery Address
- Create a support ticket.
- Include the updated delivery address in the ticket and the order number.
Please note: This is a request to the carrier and is not guaranteed.